Senior Marketing Manager, EMEA eGain Corporation - Slough

Senior Marketing Manager, EMEA

eGain Corporation - Slough (Slough, United Kingdom)

Job Description

Salary: £55,000 - £65,000 + Bonus + Car Allowance + Excellent Benefits (Including: Stock Options, BUPA, Pension)
 
Role of the Marketing Manager:
 
This is a fantastic opportunity to join eGain, an innovative industry leader in providing customer interaction software. We are currently expanding so there are excellent prospects envisaged for the right candidate.

• Reports to the VP of Marketing in Sunnyvale, California
• Demand generation (Weight: 70%)
  • Conceive and execute demand generation programs to get qualified prospects for the sales team. Key metric will be the quality and quantity of qualified prospects generated with allocated budget
  • Support partner marketing activities
  • Rigorously analyze and optimize demand generation programs
• Other marketing activities (Weight: 30%)
  • Work with the sales team to find customer references
  • Work with corporate marketing to publish case studies
  • Work with PR agency to pitch case studies and thought leadership to the press
• Collaborate closely with corporate marketing and sales to drive revenue
• Lead a team of three direct reports

Desired Skills & Experience

Requirements for our Marketing Manager
 

• 4-8 years of experience and proven track record of success in marketing in the UK and across continental Europe
• Extensive experience and track record of success in demand generation in the UK, Germany, France and Benelux
• Fluency in one or more of the following languages beyond English desired: German, French and Dutch, in that order
• Experience and context in customer engagement, CRM, customer service management, ebusiness, social, knowledge management or contact center software space
• Outstanding communication skills – verbal, writing and collaboration
• Undergraduate degree in communications, marketing or business administration with strong understanding of technology.
• Working several hours which overlap with Pacific time will be needed on some days of the work week to enable real-time collaboration

Attributes required of Senior Marketing Manager
 

• High-energy
• Hands-on
• Creative
• Collaborative
• Transparent
• Tenacious
• Quick learner
• Diligent
• Optimistic
• Focused

 
To apply:
If you match this position well, please send your CV. Only principals – no agencies or calls please!

Company Description

eGain (NASDAQ: EGAN) is one of the world’s premier providers of multichannel customer service and Knowledge Management software. For more than a decade, hundreds of enterprises have relied on eGain to transform their traditional call centres and eService operations into multichannel sales and service customer interaction hubs. eGain solutions are designed to improve the customer experience, contact centre agent productivity and service process efficiencies. We help leading brands to delight their customers via whatever interaction channels they choose including website self-help, email, social, chat, video-chat, co-browsing and phone. Industry analyst Gartner has placed eGain in the ‘leaders’ quadrant for the last 5 years and we are expanding our team in EMEA to capitalise on our position in this rapidly growing market.
 
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com. Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.