Inside Sales Support - Chicago

MoreDirect - Chicago (Greater Chicago Area)

Job Description

MoreDirect is a profitable $700M+ company focusing on technology procurement for the Fortune 2000, located in Boca Raton, Florida. MoreDirect is a wholly-owned subsidiary of PC Connection (PCCC), a $2 Billion+ publicly traded company located in Merrimack, NH.



MoreDirect simplifies the IT procurement process by providing clients a fully integrated, easy to use proprietary system (TRAXX) for the procurement of products and software. We offer a wide range of technology services with over 500 technical certifications and a qualified team of expert engineers, technical resources, software licensing specialists and project manager to offer best-in-class solutions to our customers across US.

TRAXX empowers our clients to efficiently source, evaluate, compare price, procure and track their IT purchases. TRAXX creates a streamlined, efficient approach to IT procurement that reduces the cost and complexity of buying hardware, software and services. By leveraging our strategic relationships with leading IT manufacturers, IT supply channel and software providers, MoreDirect is able to provide the best pricing and preferred product availability in the market with over a million IT products and software.  
As a part of a sales team, ISS provides daily administrative sales support function to one or more Inside Account Managers (IAM) and their clients. ISSR is responsible for managing existing clients’ daily sales support requests.



This is an inside sales support position non-customer facing, requiring strong communications skills, and multi-tasking skills. The position also requires extensive interaction and communication with distribution partners, MD HQ Operations teams, IAM and National Account Manager. ISSR must be able to rapidly process inbound requests from customers relating to quotes, orders and returns; follow up with distribution partners for sourcing and back ordered items; and provide ETA to the customer around any open orders.



Essential Job Functions:

• High volume and excellent quality of work produced are key measure of job performance.
  
• Must possess excellent organization, time and multi-task management skills
  
• Must be able to effectively and professionally communicate between clients and MD internal teams
  
• Must possess a high level of commitment toward customer services and responsiveness
  
• Must establish and maintain strong relationships with distribution partners
  
• Must maintain current velocity product line knowledge from top leading technology market leaders. Velocity product lines are defined as desktops, mobile devices, low end servers, peripherals and accessories.
  
• Must be able to work flexible hours to support assigned customer time zone



Job Qualifications:





• An experienced, mature and seasoned professional with at least 3 years of experience successfully supporting IT hardware, software and professional services.
  
• Have prior, recent and relevant experience supporting IT products at competitor VAR or direct marketer
  
• Knowledgeable on major strategic OEM product lines with understanding of current technologies
  
• Requires strong work ethics, can do attitude and ability to work in a team
  
• Strong organization and multi-tasking skills are a MUST
  
• Must possess good professional email writing skills
  
• Able to think strategically and leverage resources.
  
• Strong knowledge of Excel, Word, Outlook
  
• Previous experiences in a similar role in a fast-paced, high-velocity, high touch sales environment is absolutely a requirement.


In exchange for your talent we will offer an exceptional compensation plan based on skills and experience. After one full month of employment (on the 1st day of the following month) employees are eligible for a complete benefits package that includes: health, dental, life & disability insurance, flexible spending accounts, 401(k) & much more. Paid vacation, sick time and holidays are also offered. Become part of a great team environment in an industry leading, growing, and profitable organization!