Business Process Lead Amdocs - Indonesia

Business Process Lead

Amdocs - Indonesia

Job Description

Role Overview and Responsibilities
 
Amdocs is looking for an experienced IT Professional with wide exposure to the Telco business to serve the liaison between the customer and the Amdocs solutions teams in a large and complex CRM and CC project.
 


Key Activities
The Business Process Lead works closely with the customer, the onsite and the offsite team to manage all activities in regards of preparing the business user groups and units of the customer to use the functionalities and features after going live in production.
 
Manage business review sessions and presentations of the solution design to customer
 
The position requires a deep understanding of the business of the customer and the new system, features and functionality to identify and document all needed changes and adjustments required to enable the business operation for users and processes which will interact with the system.
 
The Business Process Lead must be an excellent communicator, tactful diplomat, problem solver and out of the box thinker – with the ability to understand and respond to customer and business needs in rapidly changing business environment.

Desired Skills & Experience

• University degree in IT / Computer Science / Engineering or equivalent
• Minimum of 10 years working experience preferably in a Telecommunications environment in software development and deployment projects.
• Good domain knowledge in Telecommunications (CRM and Contact Center)
• Capable of strategic and tactical thinking and proposing solution tradeoffs to meet Customer requirements
• Experience of customer-facing work including presentations to a technical audience; able to work confidently in the customer environment
• Knowledge of the SDLC, ETOM and ITIL and experience in standards to document business processes and flows
• Very good presentation skills both written and spoken (English) combined with ability to facilitate and present technical and business information at workshops
• Knowledge of and experience with Amdocs software is an advantage
• Fast learner and developer – Able to come up to speed quickly on issues and to quickly turn around ideas and documents.
• Able to manage a large team of consultants in producing high quality deliverables in line with the project’s timelines.
• Ability to work in a multicultural environment.

Company Description

 
For 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries