Engage Digital - Sydney Area, Australia
Job Description
The Presales Technical Consultant will work closely with key departmental and project stakeholders across the organisation. Therefore, the ability to work collaboratively and effectively with all levels of management and staff within the organisation is a key priority in this role. No supervisory responsibilities required for this position.Key Responsibilities
- Support the sales team throughout the sales cycle and through ongoing product training and development.
- Provide pre-sales support and consulting to the Sales Team and prospective customers, this includes assisting sales personnel by resolving technical questions and answering prospect documentation such as Tenders.
- Develops a detailed understanding of the Silverpop product family and Services methodologies to apply within customer engagements.
- Introduce best practices, knowledge sharing and risk mitigation strategies into every project phase to produce deliverables that exceed client expectations.
- Architects technical solution and associated implementation plan, taking into account clients’ marketing, technology and business strategies and objectives.
Desired Skills & Experience
kills & Experience- Specific experience in a pre-sales or client service role with a similar SAAS organisation is preferred.
- Exposure to interactive marketing channels (email, SMS, RSS, SEM, social networks, micro sites)
- Understanding of digital marketing in both theory and practice.
- Solid understanding of database and relational data structures.
- Knowledge of HTML, CSS and Adobe Creative Suite desirable.
- Knowledge of Javascript and XML an advantage.
- Familiarity with Microsoft Office programs.
- An understanding of Web Analytics solutions preferred (Adobe/Ominture, CoreMetrics, Web Trends etc)
- Experience in Project Management, preferably in the Professional Services group of a software product or consulting company. Ability to gather business requirements and assimilate that information into Project Specifications or Statements of Work.
- Proven track record in risk management and escalation procedures.
- Strong communication (written & verbal), organizational, interpersonal, problem solving, negotiation, multi-tasking, and follow through skills.
- CRM application experience highly desirable.
Why Silverpop APAC?
Succeed together, celebrate and do something bigger. That’s what building an organisation that is changing the way marketer’s market is all about. Our clients are getting more from every relationship with our great software products, and we want you to get more in your career. Every day is an adventure, and an opportunity for personal and professional growth. We'd love for you to join the Silverpop APAC team.
Company Description
Engage Digital is responsible for growing Silverpop's presence across the Asia Pacific and building on the success of the current base of customers. Silverpop is a global leader and the only digital marketing technology provider that unifies marketing automation, email, mobile, and social. Its customers achieve superior Return on Relationship by uniquely engaging each individual based on their behaviors and then automating personalized experiences that increase revenue, improve ROI, and deepen brand loyalty. Silverpop's commitment is to offer a platform that is complete, not complex-so that marketers from any size organization can easily achieve digital marketing success.Apply
Tidak ada komentar:
Posting Komentar