Credit Manager (22454) - Electronic Arts - Redwood City, CA (San Francisco Bay Area)

Credit Manager (22454)

Electronic Arts - Redwood City, CA (San Francisco Bay Area)

Job Description

We’re EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield and Star Wars, to name a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that anytime, anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those around you and ignite your path in any direction you choose.

Credit Department Overview

The overall purpose of this position is to ensure maintenance and controllership of trade receivables encompassing the areas of credit exposure, collection, problem resolution and credit risk assessment and credit line recommendation. This position must also practice effective and timely judgment and communication internally and externally in relation to all aspects of customer account maintenance.

PRIMARY RESPONSIBILITIES:

• Oversee and manage Credit Analyst team of two, located in Redwood Shores.
• Manage the reporting of credit risk for North America, including management of bi-annual credit review process
• Create timeline and manage compilation of information from all regions for the Global Credit Review presented to CFO and CEO on biannual basis.
• Must be up-to-date with credit risk for all customers, especially those customers that are high risk
• Oversee and manage the entire scope for a portfolio of accounts interfacing with AR team in India on collection efforts. Manage CIA customers in terms of order flow and account reconciliation.
• Manage order holds on a daily basis and approve orders in accordance with published Credit department policies, escalating situations to the appropriate parties.
• Oversee customer account reconciliation and settlement negotiations in relation to account closure and/or refunds due.
• Represent Credit team in meetings with sales/operations organization to manage and resolve invoice, billback, credit memos and deduction issues encompassing compliance, operations and order management.
• Communicate effectively internally and externally to keep appropriate parties apprised of customer issues and situations affecting the continued release of orders. Coordinate with AR team in India on collections activity as it relates to order release. Appropriately implement the escalation process as necessary to make potential credit hold situations visible.
• Oversee and review monthly and quarterly reviews and reporting with AR team in India in relation to cash forecast, aged invoices report and customer financial review (semi-annual and on an as needed basis) for content quality and accuracy.
• Analyze financial statements, trends and other credit information in order to recommend credit limits on new as well as semi-annual review on established accounts. Maintain current financial matrix information as well as following up with customers to obtain most recent financial information. Escalate any potential situations to the appropriate parties.
• Maintain current processes as well as interfacing with our AR team in India for updated process mapping and efficiency improvements
• Identify, recommend, and implement process efficiencies and system improvements.
• Develop a highly effective team by defining roles and responsibilities. Train, empower and mentor team members through clear communication.
• Manage and support projects as needed.
• Manage ad hoc reporting and additional tasks as needed.

QUALIFICATIONS:

• 5-8 years of relevant credit experience, previous entertainment industry or consumer goods experience a plus
• Ability to work across functional areas and amongst all levels of management
• Finance Bachelor’s degree or related experience
• Oracle R12/11i, Excel and Microsoft Office software experience a plus
• Excellent verbal and written communication skills
• Ability to analyze financial statements and present recommendations
• Ability to organize multiple priorities and projects in a dynamic environment
• Ability to present complex financial concepts in easily understandable ways to non-finance business partners
• Ability to translate business issues into system solutions
• Able to handle multiple and often competing priorities

It’s not easy building the world’s best digital playground. It’s hair-standing-on-end exhilarating. It’s down-in-the-trenches challenging. It’s stroke-of-brilliance-at-midnight creative. It’s you—taking risks, challenging yourself, pursuing ideas, changing the way millions of people do something they love: play. In an industry that’s changing every day, EA is positioned for growth thanks to smart business plans, strategic acquisitions, and most importantly, our creative people around the world who gather each day to unite the world through play. We take that last part very seriously, so if what you’re reading excites you as much as it does us, apply today.

 

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