Resident Engineer - Juniper Networks- Jakarta, Indonesia (Indonesia)

Resident Engineer

Juniper Networks- Jakarta, Indonesia (Indonesia)

Job Description

DESCRIPTION

Works as an on-site resource, to provide product specific expertise in support of customer’s operational requirements

POSITION REQUIREMENTS

• Located on-site with the customer (XL) and partner (Pt. Lintas) in Jakarta.
• Minimal travel within or outside Indonesia
• Maintains expert knowledge of concepts, practices, and procedures within a particular field.
• Knowledge of GSM (GGSN and SGSN), LTE (SGW, PGW, MME) or IMS
• Strong understanding of 3GPP and 3GPP2 specifications, with working experience of converged IP core network deployments that meet requirements of next generation mobile networks
• Knowledge of PPP, L2TP, RADIUS/AAA a plus.
• Exposure to service requirements of functional domains within the mobile environment like BSS, OSS, IN and VAS
• Experience of PCRF, HSS, mediation and charging, network management, CALEA a plus
• Strong knowledge of IP-related protocols in the wireless network, including TCP/IP, UDP, IPSEC, OSPF, BGP, VLANs, and general Routing and Switching protocols.
• Knowledge of Linux/Solaris/UNIX Operating Systems and scripting a plus.
• Experience in deploying communications products in a customer environment
• Has wide-ranging experience, product-specific knowledge, and expertise.
• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Has third party product operational experience.
• Work with a Service Manager providing industry leading technical services to both the customer and partner

• Hold design and information gathering workshops with the customer to understand the existing network design and technical requirements.
• Carry out testing of new features and functionality required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network.
• Test patches and fixes to software to ensure that they are implemented and functioning correctly in the live network.
• Troubleshoot equipment and network problems and to track JTAC critical (P1/P2) cases through to problem resolution.
• Produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
• Train the customer’s design, implementation and support personnel to configure and operate Juniper Networks products.

Develop secondary skills in other products in the Juniper product portfolio

Desired Skills & Experience

JOB COMPLEXITY

• Works as an on-site resource, to provide product specific technical support in implementing and operating customer’s mobile networks or IP networks
• 30% of focus to work closely with customer and Juniper Technical Assistance Center to resolve issue when it happens.
• Acts as a customer technical liaison for Juniper Networks support and development teams.
• Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors.
• Assists in the development and testing of new features and services.
• Networks with senior internal and external personnel in own area of expertise to expand knowledge base.
• Supports the development of processes and procedures to help the Resident Engineer team to improve.

EXPERIENCE

• Typically requires 7-12 years of related experience.
• BS in Engineering/Computer Science/IT and/or equivalent experience
• JNCIE or CCIE-SP

• Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.
• Excellent engineering troubleshooting skills.
• Strong communication and interpersonal skills.
• Strong presentation skills.

Company Description

Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since being founded by Pradeep Sindhu, Dennis Ferguson, and Bjorn Liencres more than 14 years ago, Juniper’s sole mission has been to create innovative products and solutions that meet the growing demands of the connected world.

Juniper is pioneering innovation on the network with the New Network, an architecture that is comprised of network hardware innovations supported by a consistent, unique, single operating system, Junos, as well as client and server-based software products that enhance network performance and user experience.

Juniper Networks [NYSE: JNPR] is headquartered in Sunnyvale, California, with over 9,000 employees in 70 countries with over $4 billion in revenue.. Our customers include the top 100 global service providers, 30,000 enterprises, including all of the Global Fortune 100, as well as hundreds of federal, state and local government agencies and higher educational organizations.

To learn more about Juniper, our products, and our vision for the decade ahead, visit our site at www.juniper.net.