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Rabu, 12 Juni 2013

Innovative Data Analytics Firm Seeks Application Support Analyst - CyberCoders - Boston

Innovative Data Analytics Firm Seeks Application Support Analyst
CyberCoders - Boston, MA (Greater Boston Area)

Job Description

Innovative Data Analytics Firm Seeks Application Support Analyst SQL Server DBA - Skills Required - Database Analysis, Oracle Admin Skills, Java, Python, Web Based Systems Architecture, Web App Technology, Shell Scripting, Windows Environment, Telecommunications Industry, Salesfoce.com or JIRA

Application Support Analyst

Based in Boston, MA, we are an exciting technology and analytics based company with a product targeting the communications realm. Currently, we are looking to hire for an extremely talented Application Support Analyst, someone who possesses an exceptional work ethic and a solid passion for what they do. If you are talented, driven, see the big picture and want to join a leading tech company, we would love the opportunity to tell you more about our amazing opportunity.

In the Application Support Analyst role, you will participate in the ongoing support of a variety of applications. Your primary focus will be to provide application expertise to multiple customers, engaging the project team during the project implementation phase and continuing as a point of contact through the ongoing support/maintenance phase. Our user base generally consists of highly skilled technical and business professionals. Issues tend to be low volume/high complexity and are handled primarily via e-mail, with periodic conference calls and liaising with key representatives on some accounts. In addition to routine problem solving, you will use your innovative and creative talents to develop tools, procedures, and documentation to strengthen support capabilities and improve processes. Overall we are seeking candidates that are self-motivated, fast learning, and conscientious, with a solid foundation in computing.

What you'll be doing:

- Provide technical expertise, troubleshooting, and problem investigation for field engineers, technicians, and customer end-users
- Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Engage our Product Development team (located primarily in Boston) on behalf of the customer, advocating for them to ensure that issues are resolved to their satisfaction
- Detect and reproduce software defects
- Submit cogent and comprehensive reports on software defects to Product Development
- Work to ensure that customers are using the most current software version whenever possible
- Recommend creative approaches to solving unique customer problems while utilizing product functionality to the full extent
- Take initiative to achieve value-added results, within scope of responsibility
- Recommend alternatives and provide risk assessments based on areas of expertise
- Plan and organize one's own work load and determine, monitor, and report on status
- Develop methods and techniques to improve the process of providing excellent support to customers, contributing to our support toolbox and document repository

What you need for this position:

- Experience working with any database platform (and a solid understanding of SQL). Oracle experience is desired but not essential.
- This is not a programmer/developer position (i.e. no coding), but must have understanding of one or more object oriented programming languages (e.g. Java, Python) and the development process.
- This person will need to understand the components that comprise a web application system, i.e. database, web application server, and web application client/browser with associated plug-ins/extensions etc. An understanding of how to install a web server and then package and deploy a web application (e.g. java .WAR file) is required.
- UNIX file system navigation and file manipulation skills as well as basic administrative knowledge is a requirement. Administrative knowledge includes an understanding of file system permissions, disk and memory management, and how shell environments and scripts work with ability to write scripts a plus.
- Advanced Windows knowledge is a requirement, and the more current the knowledge the better. Windows XP and 7 are the versions currently supported by our software.
- A fundamental understanding of network and Internet technologies (e.g. TCP/IP) is required. For instance, the individual would understand the use of basic networking tools such as ping", tracert", and nslookup" and when/how such tools might be used.
- We are looking for someone who has both application software experience but also generic IT support experience. The individual needs to be able to isolate problems to the software application, which requires a solid, fundamental understanding of the surrounding environment.

What's in it for you:

- Competitive Base Salary
- Annual Bonus
- Full Medical and Dental Benefits.
- Opportunity to Work w/ Latest Technologies
- Be Part of One of the Fastest Growing Software Companies (Inc500)

If you are have a strong application support background and are looking for a new exciting challenge, please apply to this amazing opportunity.

Must be authorized to work in the United States on a full-time basis for any employer.

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Email your resume in Word to:

Nick.Thantrong@CyberCoders.com
**Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : NT-Supp.Analyst-BO -- in the email subject line for your application to be considered.***

Nick Thantrong - Executive Recruiter - CyberCoders

CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

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