Lovanul Cholil El Frustasi

Rabu, 12 Juni 2013

Customer Service Assistant - Standard Chartered Bank - Indonesia

Customer Service Assistant
Standard Chartered Bank - Indonesia - SCB (Indonesia)

Job Description

To deliver first class client service to our Wholesale Banking Clients by acting on, investigating and resolving transaction enquiries, complaints and other service related issues.

Key Roles & Responsibilities

Key responsibilities would cover 4 (four) areas:
1. Client Service
As single point of contact for external clients and internal stakeholders to act on, research,
invesigate & resolve enquiries, complaints, discrepancies, transactional errors and other
request - as part of Fulfillment Team.
He/she is also responsible for effective recovery of complaint logging, handling & resolution

2. Risk and Control
Comply with process of client identifcation,adhre to policies including escalation & com-
pliance requirements.

3. Operational Excellence
Assist in implementation of service and efficiency improvement initiatives in client service
centre and facilitate transfer of best practice.

4. Administration
Responsible for all admin task related to client enquiries, reporting, MIS generation, retrieval
recors as well as other team admin support.

Qualifications & Skills

1.University graduate
2. Has a good service attitude
3. Client focused and willing to go beyond expectations when necessary
4.General liking of people
4. A team player who enjoys working together as team to serve others
5. Good command of English and Indonesia (both speaking and writing)
6. Ability to speak other language is a plus point
7. Has Trade knowledge
8.Effective interpersonal and communication skills
9. Ability to work under pressure
10. Proactive rather than reactive
11.Good ownership
12. Organised and detail oriented
13. Has the ability to recognize risk and balance with clients expectation
14. A good listener
15. High slef esteem & confidence level
16. Computer literate with ability to learn processing & customer service software

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Company Description

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.