Receptionist / Administrator

Receptionist / Administrator

GEMS Education- York Road,London (London, United Kingdom)

Job Description

The Post: Receptionist/Administrator
Reporting to the newly appointed Operations Support Manager the post-holder will provide professional and flexible administrative and project support to the UK-based GEMS team.

Are you passionate about making things work better? Would you like to be a critical team member at the very heart of an organisation? GEMS Education (www.gemseducation.com) is recruiting a new team in the UK, to provide administrative and project support in a London office of c.20 people across two parts of the business. We are looking for someone to play a key role in our administrative team to ensure that our directors and consultants are able to operate professionally and effectively in a fast-paced business environment.

For an application pack contact sandra.faulkner@gemseducation.com

Application deadline 12pm Monday 24 June 2012.

Interviews w/c 24 June.

Key responsibilities:

• Primary responsibility for representing GEMS through
  • Answering the telephone
  • Meeting and greeting clients visiting the office
  • Building effective relationships with key contacts in UK schools in order to deal appropriately with queries
  • Processing expense claims
  • Making travel bookings
  • Taking and writing up minutes of formal meetings (e.g. School governance meetings, Trust Board meetings, Complaints panels etc.)
  • Dealing with routine administrative tasks for Director team
  • Maintaining a professional office environment including
    • Managing meeting room bookings and ensuring meeting rooms are ready for use throughout the day
    • Supporting the team with filing, storage and knowledge management to achieve clear desk policy
    • Responding to the requirements of the Health and Safety audit for the office
    • Co-ordinating the re-stocking of office supplies
    • Facilitating use of the videoconferencing kit
    • Carrying out other admin tasks as required to ensure effective and timely support to the CEO and Directors

Supporting the Operations Support Manager with his/her responsibilities

Desired Skills & Experience

Knowledge and Experience:

• Experience of dealing with customers/clients by telephone and in person (E)
• Competent in use of Microsoft Office software (E)
• Experience of office administration, including expense claims and travel bookings (E)
• Experience of providing flexible support to meet business needs (D)

Please also see the advertisement and Job Description for the Operations Support Manager for other relevant knowledge and experience that would be desirable. There is some flexibility over the distribution of responsibilities for the right candidates.

Skills and attributes:

• Able to take the initiative to solve problems
• Excellent telephone manner and able to interact positively and professionally in person
• Takes pleasure in doing a good job
• Works best as part of a team
• Excellent written and spoken English