Quality Manager Powertek Corporation - Washington, D.C.

Quality Manager

Powertek Corporation - Washington, D.C. Metro Area (Washington D.C. Metro Area)

Job Description

Join us for an exciting and challenging opportunity to provide data center operations services for our Federal civilian agency customer. The quality manager assumes ownership of the quality assurance surveillance plan (QASP) that measures performance areas including data center operations, facilities management, database administration, operating systems, and customer service against performance metrics, service level agreements (SLAs), and operational level agreements (OLAs). The quality manager oversees quality audits and works directly with the program manager, customer service manager, and task leads in identifying, analyzing, and implementing quality-related process and service improvements and developing corrective action plans (CAP). The quality manager will liaise with the Powertek corporate quality office and managers to assure continued compliance with quality standards. Daily activities include providing leadership and guidance to the quality assurance team; meeting with stakeholders and customers; developing and updating project plans, workflows, processes, and procedures; and maintaining ongoing communication with the customer, team members, and corporate leadership. The quality manager creates weekly, monthly, annual, and ad-hoc reports and presentations; meets regularly with Government counterparts and corporate leadership; proactively predicts and evaluates trends; directs corrective measures and plan of action and milestones (POA&M) activities; and recommends and implements continual process improvement.

Desired Skills & Experience

Basic Qualifications: 

• 7-10 years of experience as a program manager, quality manager, process improvement specialist, risk manager, or information technology auditor with demonstrated experience leading quality assurance and control functions on Federal contracts, including at least 4 years of experience managing 5 or more direct reports.
• 7-10 years of applicable project experience with large data centers, enterprise database systems, IT Service Management (ITSM/ITIL) process and function implementation, and “as a service” (aaS) methodologies (SaaS, IaaS, PaaS).
• A broad understanding of project management methodologies, lifecycles, and quality monitoring and control techniques, with at least 5 years of experience directly involved in quality management on Government contracts larger than  $10 million per year.
• Experience developing quality assurance/control programs, policies, processes, and procedures.
• Experience analyzing and reporting of performance based metrics, including SLAs and OLAs.
• U.S. Citizen.

Desired Skills: 

• Demonstrated ability to manage and prioritize competing and conflicting objectives to support the customer’s organizational goals and commitments.
• Thorough understanding of information technology best practices, project lifecycle methodologies, software development approaches, cloud computing, and industry trends.
• Understanding of two or more industry standard frameworks, including PMI-PMBOK, PRINCE2, IIBA, (ISC)2 CBK, CMMI, COBIT, ITIL, SCRUM, Six Sigma, etc.
• Thorough knowledge of Microsoft Office Suite products, including Visio and Project.

Education/Certifications: 

• Bachelor’s degree in an appropriate area of specialization; advanced education and/or military service may substitute for portions of basic qualifications.
• Project Management Professional (PMP) certification desired.
• Knowledge of Information Security Domains desired; DoD 8570-compliant certifications desired.
• ITIL Foundation certification required; ITIL Intermediate certification a plus.

Clearance:  Active Secret clearance desired
Travel:  None
Powertek Business Unit:  Civilian Programs
Position Type:  Full Time
Direct/Indirect:  Direct
Shift:  First

Company Description

Powertek is a leading provider of information technology and business management solutions headquartered in Rockville, Maryland, with locations throughout the U.S. We have experienced rapid and sustainable growth over the past three years due to our commitment to customer service. We understand that it is our cadre of IT professionals that enables us to earn the trust and loyalty of our customers by demonstrating an in-depth understanding of their dynamic business and technical environments. We foster an environment of growth, professionally and personally, through competitive compensation, generous benefits, and personal attention to your career. We invite you to submit your resume and consider becoming part of a team of professionals excited about delivering innovative solutions and expanding their knowledge. When applying, please reference the number next to each position so that your resume is reviewed promptly by the appropriate business unit and manager. 
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.No unsolicited agency referrals, please.
We are proud of our diverse environment:  EOE, M/F/D/V.

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