Manager, Business Intelligence (Cognos)

Manager, Business Intelligence (Cognos)

U.S. Cellular - CHICAGO, IL, US (Greater Chicago Area)

Job Description

Manager, Business Intelligence (Cognos)-MAR000403

As part of the Strategic Sales and Marketing Services department, the U.S. Cellular® Shared Analytical and Data Services team (SANDS) is comprised of highly technical resources with diverse backgrounds in data warehousing, business intelligence, analytics, forecasting, and CRM. The SANDS team is responsible for delivering data solutions, analytical tools, campaign execution, and business insights to our stakeholders in Marketing, Finance, Customer Service, and Operations.

The Manager, Business Intelligence is responsible for overseeing all design, delivery, measurement, and error free execution of multi-channel reporting delivery utilizing IBM/Cognos software suite. This role requires the management of a team of 5+ analysts that execute a variety of business reporting functions, and ad-hoc analysis activities. This leader serves as a cross-functional knowledge leader around business reporting analytical needs, tools, and systems for assigned client stakeholders.

The ability to lead through motivation and inspiration, while holding the team members accountable for results is paramount in U.S. Cellular’s Dynamic Organization business model.

This individual is responsible for enhancing existing business reporting processes including reporting, and deep-dive analyses to develop operational, financial, and execution efficiencies. This individual is the business lead for the Cognos application suite and underlying data structures that support execution and measurement.

This individual is responsible for leading, mentoring, coaching, and training the team to become expert users in all Cognos applications, SQL, and business reporting analysis and measurement to enhance business unit processes and analytics.

This individual is responsible for the execution of business reporting audit and measurement processes, overseeing the delivery of recurring standard reporting and event based business reporting, including secure data file transmission processes between USCC and vendors partners.

This individual is responsible to lead the efforts to leverage Cognos and the Enterprise Data Warehouse (EDW) to develop and automate business performance tracking, including basic operational metrics as well as more advanced financial metric calculations. This person will also lead the remapping and integration of Cognos and SAS applications to EDW 1.0 and 1.1.

This individual is responsible for the presentation of results as well as customer insights to client experience, business partners and leadership. This person will liaise/relationship management with Senior Level leaders in Finance, Marketing, Sales, and Customer Service to implement, execute, and measure advanced business reporting and analytics approaches across channels.

This individual is responsible for leading the integration of business reporting management data and applications to new channels.

This individual is responsible for liaise/relationship management with IS and SOP leaders to oversee the integration of business reporting management, measurement, and planning applications into customer-facing applications (i.e. TOPS).

This individual is expected to be a strategic thought leader around business reporting planning, execution and measurement, fostering innovation and providing expertise in analytical methods and tools and introducing new methods and tools to the organization, with the objective of creating innovation around the customer experience and making U.S. Cellular® a winning organization.

Finally, this role would manage complex/large projects within the department or broader organization, and lead cross functional teams when needed for departmental requests or enterprise initiatives.

· Bachelor’s degree in Computer Science or a relevant field required; Master’s degree preferred (MBA or MI)

· A minimum of 8 years of experience in a relevant field

· The candidate must demonstrate a high level of leadership and coaching ability, as this role involves the teaching and development of team members with a wide array of backgrounds, skills, and interests

· Advanced knowledge of database extraction and data manipulation using SQL or other standard reporting tools

· Proficient in Microsoft Word, Excel, PowerPoint, Access, and Visio

· High level of experience in reporting tools, including Cognos.

· Strong written and verbal communication skills

· Ability to think broadly and critically about a problem/request and apply business, company, and industry acumen to develop a solution

· Ability to work closely in a collaborative manner with leaders across the organization

· Advanced and demonstrated Excel modeling skills

· Experience with Visual Basic preferred or a similar programming language (.NET)

· Proficient in data analytical tools such as SAS

· Data management experience

· Significant knowledge of wireless industry or other industries with similar analytical structures

· Strong presentations skills

· Stakeholder/client management experience

· Ability to interface with C-level leadership effectively

· Proven experience in conflict management

· Ability to manage relationships with vendors

· Ability to lead the upgrade of software products and/or the implementation of new modules

· Ability to manage escalations with a client

· Ability to strategize on moving the function forward

· Proven ability to meet tight deadlines, multi-task, and prioritize workload

· Project management - with the ability to break down complex problems into manageable goals

· 5+ years of experience in business reporting development, including Cognos environment management, execution, measurement, and database

· 5+ years direct experience with Cognos suite of reporting tools

· Experience integrating business reporting management tools into and enterprise data warehouse (EDW)

· 4+ years experience in leading, training, and coaching technical and/or business resources

· Expert-level database abilities in SQL, TOAD, Oracle (or other RDBMS experience), Cognos, Unix/Linux

Job: Marketing
Location(s): Illinois-CHICAGO_IL

Company Description

At U.S. Cellular, we're not just in the business of connecting calls, we're in the business of connecting people. We believe pride and respect aren't just words, they're words to live by. And we believe the most important thing about your phone is the person on the other end, and we'll work harder than anyone to keep you connected to them. This is U.S. Cellular and we believe in something better.

U.S. Cellular's "Dynamic Organization" is a business model based on a simple concept: effective leaders create satisfied associates, who in turn deliver outstanding customer service that produces profitable business results. Leaders provide the tools and training to our front-line associates, who are empowered to make the best decisions on behalf of our customers. We're guided by our core values of customer focus, respect for associates, ethics, pride, empowerment and diversity. These aren't just words, they're words we live by. Together this model has helped us build one of the highest customer satisfaction and loyalty ratings in the industry.

 

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