Job Description
Manager, Advanced Analytics - Chicago, IL-MAR000407
This
individual is expected to be a strategic thought leader around advanced
modeling techniques and how they can be used to drive business
decisions and drive CRM initiatives, fostering innovation and providing
expertise in analytical methods and tools and introducing new methods
and tools to the organization, with the objective of creating innovation
around the customer experience and making U.S. Cellular® a winning
organization.
· Evaluate and enhance modeling process
(requirements, design, delivery and measurement (accuracy rate and ROI)
of predicted models, forecasts and other statistical techniques. These
outputs can be leveraged in a variety of ways.
· Data Mining
Models – Prediction of customer behavior i.e. voluntary churn,
likelihood of payment, response to an outbound campaign, fraudulent
behavior.
· Segmentation Models – customer/geographic segmentation identification i.e. target segments, store/market segments.
·
Forecasts – Prediction of enterprise metrics i.e. defects, gross adds,
customer base, calls to care, device sales and bad debt expense.
·
Other analytical techniques – Performance of scenario based outcomes
and predications i.e. device price elasticity, predicted impact of a
credit deposit change, predicted impact of device price change.
·
Responsible for hands-on mentoring, coaching and teaching, as well a
leadership, model development and execution redesign and model
measurement.
· Ability to lead a high performing technical/analytic team
· Ability to manage stakeholders at the Sr. Director level and down.
· Provides strategic direction on how analytic can be used and sells concepts and projects to their stakeholders.
· Master’s Degree in Statistics, Economics or other quantitative field
· Significant knowledge in leveraging analytical techniques in Marketing, Finance, Credit Risk, Fraud or Receivables.
·
8+ years of relevant experience in multiple analytical techniques and
data manipulation leveraging SAS or other similar statistical tools.
· 7+ years leading, training and coaching and technical team and /or business resources.
· Advanced skills with SQL or other reporting tools i.e Cognos, Toad or Business Objects.
·
Excellent skills leveraging financial techniques i.e ROI, NPV and
Cashflow to measurement the effectiveness of the teams output.
·
Excellent ability to translate analytical findings into actionable
customer strategies which will have a measured impact on the business.
· Excellent organization and project management skills.
· Proven ability to met tight timelines, estimate level of effort, multi-task and prioritize workload
·
Strategic thinker with the ability to understand and decompose CRM
strategy into ideas and specific projects for model development and
execution.
· Ability to craft long term strategic vision for CRM
infrastructure including model execution and measurement in batch and
real-time channels.
· Good presentation skills
· Ability to manage escalations with a client
· Ability to review current processes and improve for efficiencies
Job: Marketing
Location(s): Illinois-CHICAGO_IL