Manager, Advanced Analytics - Chicago, IL - U.S. Cellular- CHICAGO, IL, US (Greater Chicago Area)

Manager, Advanced Analytics - Chicago, IL

U.S. Cellular - CHICAGO, IL, US (Greater Chicago Area)

Job Description

Manager, Advanced Analytics - Chicago, IL-MAR000407

This individual is expected to be a strategic thought leader around advanced modeling techniques and how they can be used to drive business decisions and drive CRM initiatives, fostering innovation and providing expertise in analytical methods and tools and introducing new methods and tools to the organization, with the objective of creating innovation around the customer experience and making U.S. Cellular® a winning organization.

· Evaluate and enhance modeling process (requirements, design, delivery and measurement (accuracy rate and ROI) of predicted models, forecasts and other statistical techniques. These outputs can be leveraged in a variety of ways.

· Data Mining Models – Prediction of customer behavior i.e. voluntary churn, likelihood of payment, response to an outbound campaign, fraudulent behavior.

· Segmentation Models – customer/geographic segmentation identification i.e. target segments, store/market segments.

· Forecasts – Prediction of enterprise metrics i.e. defects, gross adds, customer base, calls to care, device sales and bad debt expense.

· Other analytical techniques – Performance of scenario based outcomes and predications i.e. device price elasticity, predicted impact of a credit deposit change, predicted impact of device price change.

· Responsible for hands-on mentoring, coaching and teaching, as well a leadership, model development and execution redesign and model measurement.

· Ability to lead a high performing technical/analytic team

· Ability to manage stakeholders at the Sr. Director level and down.

· Provides strategic direction on how analytic can be used and sells concepts and projects to their stakeholders.

· Master’s Degree in Statistics, Economics or other quantitative field

· Significant knowledge in leveraging analytical techniques in Marketing, Finance, Credit Risk, Fraud or Receivables.

· 8+ years of relevant experience in multiple analytical techniques and data manipulation leveraging SAS or other similar statistical tools.

· 7+ years leading, training and coaching and technical team and /or business resources.

· Advanced skills with SQL or other reporting tools i.e Cognos, Toad or Business Objects.

· Excellent skills leveraging financial techniques i.e ROI, NPV and Cashflow to measurement the effectiveness of the teams output.

· Excellent ability to translate analytical findings into actionable customer strategies which will have a measured impact on the business.

· Excellent organization and project management skills.

· Proven ability to met tight timelines, estimate level of effort, multi-task and prioritize workload

· Strategic thinker with the ability to understand and decompose CRM strategy into ideas and specific projects for model development and execution.

· Ability to craft long term strategic vision for CRM infrastructure including model execution and measurement in batch and real-time channels.

· Good presentation skills

· Ability to manage escalations with a client

· Ability to review current processes and improve for efficiencies

Job: Marketing
Location(s): Illinois-CHICAGO_IL

Company Description

At U.S. Cellular, we're not just in the business of connecting calls, we're in the business of connecting people. We believe pride and respect aren't just words, they're words to live by. And we believe the most important thing about your phone is the person on the other end, and we'll work harder than anyone to keep you connected to them. This is U.S. Cellular and we believe in something better.

U.S. Cellular's "Dynamic Organization" is a business model based on a simple concept: effective leaders create satisfied associates, who in turn deliver outstanding customer service that produces profitable business results. Leaders provide the tools and training to our front-line associates, who are empowered to make the best decisions on behalf of our customers. We're guided by our core values of customer focus, respect for associates, ethics, pride, empowerment and diversity. These aren't just words, they're words we live by. Together this model has helped us build one of the highest customer satisfaction and loyalty ratings in the industry.

 

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